Returning is Simple….
If you wish to return anything please make sure it’s within a 14 day period and…..
- All Returns to be tracked and signed for
- The items are unworn and unwashed
- Tags are still attached
- There’s no makeup/tan stains
Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you.
We hope that you are happy with your purchases from Dollie Birds, however if this is not the case, we will refund any item you are unhappy with once you return it to us in perfect condition within 14 days of us receiving your returns. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with your details. Also please use a track and trace service as we are not liable for lost items.
HOW TO RETURN AN ITEM:
Please follow the steps below to return your parcel to us:
1.Re-pack the item in a sealed bag with labels and tags still attached.
2.Please send the returns to the following address:
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
5.Once your return is received it will take up to 14 working days to refund your account. You will receive an email stating your account has been credited. Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned.